Custom Embroidery

A Mystical Moment in Time

In the event of an error or damaged goods, Mystical Moment must be contacted within 7 days of receipt of the order.​

Damages

All custom ordered items are non-refundable. Please double check your order. An error on the part of Mystical Moment will be corrected.  The incorrect product must be returned to Mystical Moment.


Manufacturer defects will be corrected either with the same item or a similar item, Mystical Moment reserves the right as to how the item will be replaced.​

Returns

Returns & Damages

Special Orders Shipped to/from Us

The customer is responsible for shipping cost on special ordered merchandise to be embellished by Mystical Moment.​

Online Orders

All orders are shipped free.

Shipping

Rush Orders

Orders placed and needed in 3 days or less will be charged $15.00.​

Lead Time

Most jobs are processed within 10 days. Stock availability may alter the time frame.​

Payment

All orders must be paid in full before any work begins. Visa and Master Card accepted. Personal checks allow 10 business days before work begins.  Shipping charges are not included in this payment.

Trademark & Copyright

Corporate business logo's will only be reproduced with written authorization from the home office. Contact Us.

Sample

All samples will cost the same as the finished item. We do not stock items, payment must be made before work begins. All samples are shipped cost to the customer.

If you need a special design that we don't stock, supply us with clean art work via email and we will get a quote. Custom designs start at $25.00.

Custom Digitizing

We will be glad to create an estimate for product and services. The price will be good for 45 days. Shipping charges are not included.

We realize you may have a specific item you want embelished. Carry in items are at owners risk. We take preventive steps to do the job correct; however we are working with machines and they sometimes do malfuntion.

Estimate

Carry In


Orders must be in writing or emailed. 

Ordering

Items that have been embroidered, eco-friendly printed or stoned/studded all need special care when laundering. Turn the item inside out, cool water and cooler shorter drying time.

Care of Garments

Adding bling to garments gives a special look; but adds cost and the need for special care. If any stones or studs come off, they can be replaced with non-water based glue.


No copy protected material will be printed. Company logos must be in writing from the corporate office, authorizing us to do the work.

Stones & Studs

Other Photographs & Print

No copy protected material will be printed. Company logos must be in writing from the corporate office, authorizing us to do the work.

This process puts the dye into the fibers. 100% cotton or a blend of 90/10, 80/20 or 70/30 can be used. There is no heavy feel to the fabric. The process does not crack or peel; however, as with any fiber it will fade over time.

To ensure the best quality print pictures need to be light in color. Dark shadows only print as blurs and blobs.  If your using a digital camera take the picture at the highest resolution. You can precrop your picture to show only the part you want printed; however, please email the picture to us larger than the finish size.

T-shirts are printed with a coloring picture and are available in sizes 2/4 youth to adult 5XL. High pigment crayons and instructions are included. Crayon instructions can be found on the Designers Loft page.

 740-393-2000
Please contact us for a Personal Appointment

Coloring Shirts

Personal Photographs

Ink Dye Printing

Thread

General Info


We use only 100% double polished polyester thread. Colors are vibrant, glisten and strong.  Items embroidered should not be left laying wet or soaking in detergent. If bleach is needed use non-chlorine.